3 Reasons not to use UK2

Today I was lured into using UK2 dot net by the temptation of a .com domain for only £5.99. Bargain I thought to myself as I clicked through the checkout. All is not as it seems though and a bargain is not always a bargain. This is why I will never be using UK2 again:

1. Although the initial domain registration is very cheap, they sting you with add-ons wherever possible. When first logging into my UK2 control panel, I noticed a total lack of functionality. All I could really do was update my nameservers or buy more stuff. In order to administer my DNS settings on their nameservers, it became apparent that I needed to buy a “DNS Management Package” for a further £9.99. Rip off or what!

2. Disgusted at the hidden costs, I decided to move my domain away from UK2. Navigating through the crappy control panel and help section, there were no domain transfer away options to be seen. In order to find the procedure for transferring my domain away, I had to contact their support team who emailed me the details. The email then indicated that there is a further £12.99 charge to transfer domains out. Sigh, more hidden costs!

3. Their support is awful. It took me 20 minutes on live chat with a monkey that didn’t understand what DNS is, to be told that I had to pay them more money to change my DNS. I considered complaining a bit more but didn’t fancy wasting hours of my time.

Thankfully one of my other good providers offers a free DNS management service even for domains not registered with them, so I was able to switch to their nameservers. /Rant /Complaint :(

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3 Responses to “3 Reasons not to use UK2”

  1. PB says:

    Good info one company to stay well away from.

    Been with 123-reg for 10 years, the control panel is not great and there support has gone down the hill in recent years

    Wonder if there are any hidden charges with heart internet.

  2. Stephen says:

    I know exactly what you mean! I’ve just emailed support and asked for a refund. Every other registrar offers DNS management as standard.

  3. Bebop says:

    Absolutely. UK2 = hidden charges + bad support. I have some experience with 123-reg, who are not perfect, but far better than uk2. It’s amazing how they can continue trading in this way. The final insult is that they charge you for leaving them when you finally realise how much it is all going to cost (They even give this charge a cheesy name like ‘cyber out’ or something – well done marketing department!). UK2 are con-merchants with a flashy website, nothing more. Ofcom, anyone?.. Ok, rant over :)

    I have heard good things about One.com for basic stuff, but the best hosting I’ve had in the last 10 years is Arvixe, although they don’t do .co.uk domains, unfortunately.

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